Frequently Asked Questions


E-Cigarettes go by a few names: e-cigs, mods, box mods, vapes, vape devices, vape pens, vaporizers, or portable vaporizer. They are all electronic devices that heat up E-Liquid into a vapor that is inhaled.

E-Liquid or e-juice are liquid mixtures of nicotine, flavouring, vegetable glycerin, propylene glycol and other chemicals that are heated up to produce a vapor which is inhaled. Not all e-liquids contain the same chemicals or flavourings. It is important to check with the different manufacturers if you have any known allergies and are concerned about use

E-Cigarettes go by a few names: e-cigs, mods, box mods, vapes, vape devices, vape pens, vaporizers, or portable vaporizer. They are all electronic devices that heat up E-Liquid into a vapor that is inhaled.

No, e-liquids come in different nicotine strengths. Most brands will even offer a no nicotine option. Different manufacturers use different measurements of nicotine, however, the most common are 0mg, 3mg, 6mg and 12mg. If your e-liquid shows a strength of 0.3 mg, 0.6 mg or 1.2 mg these are the same strengths. Some manufacturers prefer to use the more accurate measurement for convenience.

Salt nic is another form of nicotine used in e-liquids. Salt nicotine e-liquids have lower alkalinity which gives a different type of throat hit. This is why vaping a 50mg salt nic may be more enjoyable than vaping a 12mg regular nicotine. Salt nic is generally used in the smaller, more portable devices, or any tank with a resistance of 1 ohm or higher.

A mechanical mod is a device that does not have the same built in safety features, electronics or circuitry as other mainstream devices. Mechanical mods contain a lithium ion battery that connects directly to the tank, RDA or RTA. These are known to produce unregulated power for optimized performance. However, due to the safety concerns, these are not carried by The Vaping Kiwi.

Tanks are the most common and easiest to use. They will have specific coils that are sold as replacements. RTA’s are rebuildable tank atomizers. This means it is still a tank style, but the coils you would need to build yourself. Some vapers prefer building themselves, as it allows the ability to get different resistances which can increase or decrease strength. They do not come with a tank; instead, they are a platform that holds a coil which you would drip your e-liquid onto. RDA’s provide the ability to not only build to your preferred resistance but also get a more direct vapor flavour and often times larger cloud production.
To be able to build your own coils, you do need knowledge on resistances and what your device can handle. Although most devices do have built in safety features, this activity is mostly preferred by highly experiences vapers.
There are various causes of e-cigarette explosion that can easily be avoided by following a vape device’s instructions. The most common cause of e-cigarette explosions is mishandling of the device or Lithium Ion battery. Using faulty or damaged batteries should be avoided at all cost. Damage can happen to the wrapping, exposing the metal of the battery through use. Batteries should always stay dry and out of hot locations. Lithium Ion batteries should also never come into contact with any metallic objects like loose change in a purse or the button studs on a pocket. For more information on battery safety please read our battery disclaimers.
There is not a set amount of time that any pod or coil will last. Things like the e-juice you are using and the settings on your device and how often you vape will affect the life of your coil or pod. Some coils may last a week where as some may last closer to a month.
Steeping is a way of aging the e-liquid, and is normally done to achieve better flavour. It’s done by letting the e-liquid sit in a cool and dark place. Steeping allows the ingredients (VG/PG base, flavourings and nicotine) to blend together. Some e-liquid may even contain trace amounts of alcohol, which will evaporate when it is steeped. E-Liquids will darken in colour due to the process of oxidations when steeping.
It is best to keep e-liquid in a dry, dark and cool area. When e-liquid, containing nicotine, is exposed to air, heat or sunlight the e-liquid can steep quickly. This means the e-liquid will become very dark. It will also change the way the nicotine seems to hit as well as the taste.
First, disassemble to tank. The coil cannot be washed. However, you can remove the o-rings and glass section. Place the tank components into a bowl of warm water. If any dish soap is used, very little is necessary. Make sure you rinse the pieces thoroughly to avoid any soapy taste. A paper towel can be used to dry everything off. When you reassemble the tank, make sure everything is secure to avoid leaking. However, do not overtighten the pieces. This can cause the o-rings to snap or cause damage to the different pieces themselves.
No, replacement coils are not reusable. This means once your coils is starting to loose flavour, burn or even leak out, it needs to be replaced. You can, however, change to a different flavour without changing coils. The original e-liquid may linger, but it is possible to swap out e-liquid.
No. Most systems have specific coils that need to be used. This is due to the power of the device and size. If you use the incorrect coils, it may not fit. This can cause issues with leaking as well as damaging the tank itself. Unless specifically stated by the manufacturer, it is best to use the coils specifically made for the device in use.


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We currently only ship to New Zealand, Australia, and the Cook Islands.

If you reside in New Zealand, you can pay via credit card, internet banking, direct bank transfer and we also accept Laybuy.

For Australian and overseas customers, we only accept credit card payments.

No. If your order has been declined, we have not accepted the funds.

Our shipping method of choice for Australia is DHL is because of the swift customs clearance. Not only do they provide the fastest service, they also have their own customs team who clear items quickly, sometimes before it has even landed in Australia. 99.99% of our orders get through Australian customs very smoothly. In the rare event that your order is held by customs, it is generally for a random inspection and should clear in 1-2 days.

Due to new legislation that has come into effect on 1 October 2021, Australian vapers are now required to have a prescription in order to import nicotine e-liquids or prefilled PODs containing nicotine. If you haven’t yet obtained a prescription, we suggest doing it online at Quit Clinics. All Quit Clinics doctors have been approved by the TGA (Therapeutic Goods Administration) as Authorised Prescribers of Nicotine, including vaping products. Once you’ve completed an online medical questionnaire, an Australian doctor will review your case within 24 hours. When placing your order, please upload your prescription using the prescription upload form on the shopping cart page. Your prescription will be printed and attached to the outside of the package so that customs can’t miss it.

Unfortunately, no. We also do not do pre-sales and backorders.


Don’t worry, it’s in the queue or your order may have fallen on the weekend which we still may process but you may not receive a shipping notification on the weekend. For more information, please check our ‘Shipping and Delivery’ page.

Best to get in touch with us as soon as possible. If your order has been processed and shipped, we cannot make any changes to you order.

Couriers may not deliver your order on a Saturday. All shipping methods are business days. You are lucky if you receive an item on the weekend.

If you are in Australia and have used DHL as your shipping method, please reach out to DHL on 13 14 06 and quote your tracking number. DHL should be able to update you with the status of your order.

If you have used NZ Post or Auspost as your shipping method,  please get in touch with us and we will take it from then onwards and assist you all the way.


Any erroneous shipping errors must be reported within 48 hours of the last tracking update. This includes incorrect items or package not being delivered.

Please read our ‘Warranties & Returns’ page here.

This is to help us best see and understand the issue you are having. We are also able to speed up parts of the return processing if you have provided us with a video so that we may issue you a refund, replacement or store credit sooner.