Help
Frequently Asked Questions
Ordering & payment
What payment methods do you accept?
We accept all major credit and debit cards, bank transfer, and Laybuy for buy-now-pay-later. Read more about Laybuy →
Can I change or cancel my order?
If your order hasn't shipped yet, get in touch via the contact page and we'll do our best to update it before it leaves the warehouse.
Shipping & collection
How long does shipping take?
Orders placed before midday usually ship the same business day. North Island delivery is typically next business day; South Island is 1–2 business days. Full shipping details →
Do you offer click & collect?
Yes — you can collect from our North Shore store at 97 Wairau Road, Wairau Valley, Auckland. How click & collect works →
Products
Are your products genuine?
Always. Every product we stock is sourced directly from the official manufacturer or an authorised distributor.
I'd like you to stock a product I can't see — can you help?
Drop us a line on the contact page with the product details and we'll see what we can do.
Returns & warranties
Something arrived faulty — what now?
Contact us within 7 days of delivery and we'll arrange a replacement or refund. Full details on our warranties & returns page.
Vaping basics
I'm new to vaping — where do I start?
Have a look at our starter kits and our vaping glossary. If you're stuck, the team are happy to help in store or by email.
How should I look after my vape battery?
Read our short battery safety guide — it covers handling, charging, and what to do if a cell looks damaged.