All New Zealand shipments are sent via NZ Post.

Standard shipping is charged at a flat rate of $3.90, and is free for orders over $50. Rural delivery is charged at a flat rate of $5.90, and is free for orders over $75.

Orders placed and paid for before 2pm, Monday to Friday, are guaranteed to be dispatched the same day. Orders placed after 2pm may still be dispatched the same day depending on order volume, but if not they will be dispatched on the following business day.

Saturday delivery is available for an additional $4 for orders placed between Thursday 2pm – Friday 2pm.

NZ Post has an overnight delivery target for all major towns and cities and you can reasonably expect your package to arrive on the following business day. However please be aware that we cannot guarantee overnight delivery, only that we will get your package to NZ Post in time for them to meet their target. Rural addresses are not eligible for overnight delivery, and an extra 1-2 working days should be allowed.

If you enter a rural delivery address but do not select the rural delivery shipping option this will delay the processing of your order as we will have to contact you to request that you pay the difference. Please use the NZ Post address checker to check your address if you are unsure.

Due to new legislation that has come into effect on 1 October 2021, Australian vapers are now required to have a prescription in order to import nicotine e-liquids or prefilled PODs containing nicotine. If you haven’t yet obtained a prescription, we suggest doing it online at Quit Clinics. All Quit Clinics doctors have been approved by the TGA (Therapeutic Goods Administration) as Authorised Prescribers of Nicotine, including vaping products. Once you’ve completed an online medical questionnaire, an Australian doctor will review your case within 24 hours. When placing your order, please upload your prescription using the prescription upload form on the shopping cart page. Your prescription will be printed and attached to the outside of the package so that customs can’t miss it. If your order contains nicotine products, but you have not supplied a prescription, we will be unable to ship your order. A prescription is not required for vaping devices, accessories, and zero nicotine e-liquid.

For Australian orders, we offer shipping via Australia Post eParcel and DHL Express.

Australia Post eParcel shipping is charged at a flat rate of $10 NZD and is free for orders over $50 NZD. The typical delivery timeframe is 5-10 working days. Orders placed before 2pm (NZ time), Monday to Friday, are guaranteed to be dispatched the same day.

DHL Express shipping is charged at a flat rate of $18 NZD, and is free for orders over $100 NZD. Most shipments are delivered within 1-3 working days. Orders placed and paid for before 1pm (NZ time), Monday to Friday, are guaranteed to be dispatched same day.

All international shipments require a signature on delivery, so we recommend having your package delivered to a work address if possible.

Once your order has been handed over you will receive an automatic email notification with a link you can use to track your package.