Contact Us

If you have any questions or comments please feel free to contact us using the form below, or by sending us an email at

Please note that we are an online only business, and all customer support and enquiries are handled via email. We operate during normal business hours and aim to respond to all emails within one business day (typically we respond fairly quickly).

If you have a question about shipping, payments, warranties or returns, then please check this page before contacting us.

If you are contacting us about a problem with a product then please give us your order number, a detailed description of the problem, and tell us what steps you've taken to try and remedy the problem. The more detail you give us the better, as it will reduce the number of questions we have to ask you.

Please do not contact us to request that we provide you with nicotine e-liquid, as the sale of nicotine e-liquid is prohibited by NZ law.


Postal address

The Vaping Kiwi
PO Box 41139
St Lukes
Auckland 1346
New Zealand